Shipping policy

Shipping Policy

1. Introduction

At Eteon Filtration, we are committed to providing our customers in Europe with a seamless shopping experience when importing high-quality products.

2. Shipping Methods

We utilize a single, efficient shipping method to ensure that our products reach you safely and promptly. As part of our commitment to excellent customer service, we cover all shipping expenses in most cases, so you do not have to worry about additional costs at checkout.

3. Shipping Destinations

We currently ship exclusively within Europe, ensuring that our customers receive their orders in a timely manner.

4. Processing Time

Orders typically process within 4 to 10 business days before shipping. Please be aware that shipments may go through customs and could incur additional tolls and taxes during transit between Asia and Europe. These potential charges are the responsibility of the customer.

5. Shipping Costs

As previously mentioned, we aim to take the burden of shipping expenses off our customers wherever possible. While you may encounter some additional customs costs, we cover the primary shipping fees.

6. Damaged or Lost Shipments

In the unfortunate event that your shipment is damaged or lost, we offer a free warranty on select products. You will receive the warranty details enclosed with your product to ensure peace of mind. If you are not satisfied with your purchase, you may return the item for a full refund within 30 days of receipt, provided the product is in new condition.

7. Customer Responsibilities

It is the responsibility of the customer to provide accurate shipping information. If your address is unclear or if you provide false details, we cannot guarantee the delivery of your order. In such cases, we will not be liable for any lost shipments.